KVK: 84850019

BTW: NL004026099B17

 

E-mail us for service or other questions to info@surf-lines.com
E-mail us if you want to sell our products to info@surf-lines.com
Phone: (+31)(0)620389031 

If you get no answer we will get to you as soon as possible.

 

1. General

1.1 The General Terms and Conditions of Lines are valid to all offers, products, orders, agreements and deliveries of Surf-Lines. When you order an item, you agree to these terms and conditions. Read this carefully before you place an order. If you have any questions about these conditions, please contact us by info@surf-lines.com.

 

2. Agreement and Order

2.1 The agreement is binding at the time you place an order. Surf-Lines processes the order after the payment has been received. Until then, Surf-Lines is the owner of the products. 

2.2 As soon as your order has been processed, you will receive a confirmation by e-mail that the payment has been accepted and an e-mail with the details of your order.

2.3 Pictures and specifications are for indication. All products are handmade and can therefore be slightly different. If a product does not meet your expectations, you can return it (see article 6), but it cannot be a reason to submit a claim. 

2.4 From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

 

3. Payment and payment methods

3.1 You can choose from 3 different secure payment methods: Creditcard, I-deal, Apple-Pay.

3.2 Please note that although the Websites have been carefully compiled, it is possible that the price information on our Websites contains errors. We reserve the right to cancel your purchase in the event of obvious errors.

3.3 All product prices are including VAT and excluding shipping costs. 

3.4 Credit card details such as credit card number, expiration date, etc., are automatically transferred via an encrypted and secure system to the payment provider, full credit card details are not visible. If you pay with Visa or Masterard there is extra protection through special verification methods (Verified by Visa or Mastercard Secure Code).

 

4. Delivery

4.1 Orders placed before 14:00 on workdays will be try send out on the same day.

4.2 Delivery times:
The Netherlands ± 2 business days.
Belgium & Germany ± 5 business days.
Europe ± 10 business days.
World ± 15 business days.

Our deliveries in the Netherlands will be shipped as a mailbox shipping by DHL  or post.nl with Track & Trace. Shipping costs (€3,95) are added during checkout and orders above €50,- will be shipped for free, except during sale days. 

4.3 Our deliveries outside the Netherlands will be shipped with PostNL with Track and Trace and to receive this shipment a signature is required. International  shipping costs:

 

Austria: € 11,95

Belgium: € 8,95

Denmark: € 11,95

Finland: € 11,95

France: € 11,95

Germany: € 8,95

Italy: € 11,95

Luxembourg: € 11,95

Portugal: € 13,95

United Kingdom: € 18,95

Spain: € 13,95

Sweden: € 16,95

Portugal: € 18,50

Rest of World: € 20